FreshBooks, the #1 cloud-based accounting solution designed exclusively for small business owners, today announced it has been awarded six Stevie Awards, recognizing the company’s excellence in delivering a superior customer experience for its small business customers.
FreshBooks placed first across three categories receiving Gold for Front-Line Customer Service Team of the Year, Customer Service Management Team of the Year, and Customer Service Manager of the Year. FreshBooks also took home three Silver awards for Customer Service Training Team of the Year, Young Customer Service Professional of the Year, and Best Use of Technology in Customer Service.
“Delivering an exceptional experience is part of our commitment to our customers – it’s something they can expect as part of our service and it’s an area of our business that we view as a key differentiator in our market,” said Levi Cooperman, co-Founder and VP of Operations, FreshBooks. “At FreshBooks, we believe that connecting our caring, passionate team directly with small business owners is the best way to help them find the right solutions for their business, to give them an opportunity to share feedback with us, and to ultimately stay focused on what they do best – running their business.”
The commitment to customer experience is pervasive throughout the organization with employees spending their first month at FreshBooks working as part of the customer support team. The program is designed to help FreshBooks employees connect with its small business customers and empathize with the challenges they face. As a result of the deep connection FreshBooks has with its customers, the company is able to stay at the forefront of cloud accounting for small business by anticipating their needs, forming value-added partnerships, and developing features and solutions specific to their customers.
“Supporting our customers is what makes FreshBooks the best cloud accounting solution available today,” said Sandy Lai, Training Specialist at FreshBooks. “When our customers reach out to us, they speak with a FreshBooks employee which enables us to build long-lasting relationships with our customers and focus on their business needs.”
Empowered and encouraged to deliver an extraordinary experience for its customers, FreshBooks employees go above-and-beyond to personalize the relationship the company has with small businesses. The FreshBooks team regularly meets with its customers and has even gone as far as Singapore to connect with unique business owners. On March 6, the FreshBooks team will be in Austin, TX. Local customers are encouraged to sign up to meet the FreshBooks team and share their experience: https://guestlistapp.com/events/231681.
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