Turbo Tax Accuracy Guarantee Experience
by EagertoLearnMore » Mon Apr 21, 2014 9:16 am
Does anyone have experience using the Turbo Tax Accuracy Guarantee? I just received a letter from my state department of revenue indicating that there was an error in the amount paid for state income tax. I pulled out my TT forms and the correct amount was entered, but on another state form that carried over the dollars, the amount was in error. There is a form within TT that indicates what I entered and that is correct so it was not a clerical error. However, in calculating the state income tax TT picked up an incorrect number and used that.
I have contacted TT and received an incident number. In order to use the guarantee I believe I have to provide access to my tax returns. I do not feel comfortable with that so I am asking if anybody has any experience with this type of problem. I have used TT for years, but I just lost confidence in the software since this is a very simple thing that is incorrect.
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Re: Turbo Tax Accuracy Guarantee Experience
by scouter » Mon Apr 21, 2014 10:57 am
I don't have direct experience with an accuracy claim, but I can tell you that last year I filed electronically and found out later that one of the schedules was not received by the IRS. Of course, this resulted in a letter from the IRS asking for additional payment, (with the usual threat of penalties, interest, and placing a lien on our house.) I went back to the TT file, printed it out and sent it to the IRS, and they accepted it with no additional payment owed.
I filed this years return on paper so that I could ensure everything necessary was included.
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Re: Turbo Tax Accuracy Guarantee Experience
by jimb_fromATL » Mon Apr 21, 2014 11:18 am
I don't see how their accuracy guarantee will help much. According to their guarantee, they would pay any penalty and interest up until the first notice -- not the difference in tax-- if the error was because of their software, after you've filed an amended return. But chances are there won't be a penalty or interest if you file an amended return and can prove to the state that it was a problem with the software.
jimb
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Location: Atlanta area & Piedmont Triad NC and I-85 in between.
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Re: Turbo Tax Accuracy Guarantee Experience
by Ace1 » Mon Apr 21, 2014 1:03 pm
Would you divulge which state ?
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Joined: 26 Dec 2010
Location: Twinsburg Ohio
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Re: Turbo Tax Accuracy Guarantee Experience
by harmony » Mon Apr 21, 2014 9:53 pm
What you describe or something very similar happened to us a few years ago. We found the error before filing because we always do a paper version to verify what TT is doing. When we found the error it was still early enough that we could get the money back that we had spent on TT software. (Their money-back satisfaction guarantee is currently 60 days--don't recall how long it was back then.) We made a phone call to TT's customer care department, explained the error that occurred, and they refunded us the full purchase cost of the desktop version. There were no further questions asked. We did not need to submit any of our tax documents. Since we had not filed at that point, this saved them the cost of penalty and interest they would have had to pay if the error had been filed.
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