Frontier has won a contract to provide technical support to Intuit, developer of QuickBooks software, said Frontier CEO Maggie Wilderotter at the Goldman Sachs Communicopia Conference in New York today.
Frontier won the contract after a six-month trial period, during which the company’s performance exceeded that of others contending for the same contract, Wilderotter said. The company is currently talking to “a number of other players” about providing the same types of service, she added.
“We are experts in supporting other peoples’ software,” said Wilderotter. She noted that the company white labels a variety of its offerings through partnerships and that “our secret sauce is Premiere Tech Support.”
That product provides 24/7 computer help, including help with software. It is one of several offerings that are part of a product suite that Frontier calls Frontier Secure. The product suite also includes backup, identity protection and other offerings [snip]. The article continues @ Tele Competitor, click here.
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