Platinum Xero Advisor Bookkeeper 360 says "Why QuickBooks Sucks"

Platinum Xero Advisor  Steve Muller / Bookkeeper 360 writes: "Why QuickBooks Sucks"

TOO EXPENSIVE

When looking at their choices, many small business owners think that purchasing a copy of QuickBooks would be more cost-effective than using an expensive accounting firm. It may seem that a one-time fee of a few hundred dollars would be a good investment for a tight budget. However, while one copy of QuickBooks may only be a few hundred dollars, hidden additional costs include its pricey yearly upgrades and time required to learn how to use the complicated interface (taking a class, getting one-on-one training, or buying a book). And forget about ever using QuickBooks Online – its new interface is too ineffective and disorganized to get anything done.

TECHNICAL TROUBLES

QuickBooks is absolutely rampant with glitches and technical bugs. Are you familiar with the error “QuickBooks has stopped working”?And if the ol’ ‘reboot and reinstall’ trick isn’t working – you’re out of luck. And don’t bother even calling the technical service…they will have you on the phone for hours – on hold – left with a broken computer. With QuickBooks, you need to spend frustrating, mindless hours laboring at the computer and plugging in data from your invoices and receipts in a shoebox.  Inputting data into QuickBooks is time-consuming and inefficient and requires double entering data and maintaining huge files. Plus, importing and exporting data through Excel spreadsheets is an unnecessary hassle.

HUGE LEARNING CURVE

For the small business owner, QuickBooks is not the accounting solution. QuickBooks tries to sell itself as the accounting software for all businesses but there is a huge difference between a 10-person small business and a 100-person business. Even then, QuickBooks’ many functions are better suited for mid-sized and large businesses with more resources than Ma and Pop’s small business. All these extra features, although useful to a huge corporation, only confuse a SMB owner who may lack a background in accounting.  Learning basic functions in QuickBooks can take a lot of time. And even then, there are always more questions and never enough answers.

TERRIBLE TECHNICAL SUPPORT

Just a simple Google search will reveal the massive number of dissatisfied customers and their many complaints. From the unresponsive and unfriendly customer service to the convoluted instructions given by technical support, Intuit – the company behind QuickBooks – fails to properly serve their customers. Even ConsumerAffairs gives Intuit – Quickbooks a one-star rating for their customer support.

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