Friday, November 7, 2014

Frontier Secure Inks $100M Support Agreement with Intuit

David Delony for Five9 writes: Frontier Secure, a division of Frontier Communications, has announced that it has inked a new expanded strategic agreement with Intuit (News -Alert) to provider customer support for business customers using QuickBooks Online, QuickBooks Desktop, Payments and Payroll.

"Our working relationship with Intuit is strong. We have core alignment around a flexible workforce, a culture of experimentation, and executive decision-making based on data and analytics,” Frontier Secure senior vice president and general manager Kelly Morgan said. “This is a transformative customer service model where quick response to Intuit customer feedback improves service delivery and proactively demonstrates 'we care' excellence in solving problems.”

The three-year agreement is worth approximately $100 million in revenue. Even better, that amount can grow based on incentives and other business opportunities.
Frontier Secure will focus on supporting small businesses and accountants. These users depend on Intuit software but generally don’t have the resources to employ expert dedicated IT staff to troubleshoot their problems they way large companies can.
The company has been working with Intuit since 2012. Frontier Secure said it focuses on solving problems quickly and letting customers focus on their core business, establishing what it calls a “trusted neighbor” relationship.

In other news, its parent company, Frontier Communications, has also released its third quarter financial results. Frontier posted a net income of $42.0 million or $0.05 per share. “"We are very pleased to have achieved sequential growth both in residential and in business customer revenue in the third quarter," said Maggie Wilderotter, chairman and CEO. "This represents continuing progress in our objective of improving our revenue trajectory.”

The company also cited the Intuit deal as one of its major successes. Wilderotter said the company improved its market share in 81 percent of local markets. Frontier serves residential and business customers in 28 states and employs approximately 16,400 people.


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