The main outcry is due to Intuit downgrading their Turbotax
Deluxe version. In past years, the TurboTax Deluxe version included
schedules C, D, E, F, and K-1. This year those forms aren’t part of the
Deluxe version, and those needing the forms must pay an extra fee to
upgrade to the TurboTax Premier edition. This isn’t sitting well with
many longtime Turbotax customers who have used the forms in past years.
In trying to explain TurboTax’s reasoning for the change to
the frustrated customers, Bob Meighan, VP at TurboTax has written the
following:
“The
decision to change our product functionality was not an easy one. We
understand this change is not popular, especially when it affects you.
Taking something away is always tough, but we had to make this change at
some point to provide consistent product functionality across our
desktop, Online and mobile TurboTax solutions. Last year almost 10
million of our customers (out of 28M) prepared their return using
multiple TurboTax solutions, which for some caused confusion and
frustration as a result of the different functionality. We put off this
change for over 5 years, but couldn’t defer it any longer. The changes
we implemented this year on desktop were already part of the other
TurboTax platforms. While this may be irrelevant to you, it will become
an issue for many others in the future as most customers will eventually
prepare their return on multiple devices (prepare on one device, review
on another and maybe even file from another).”
This response hasn’t quelled the frustration and anger of
many writing reviews. In fact, the fuss has been loud enough that it
appears Turbotax is giving free upgrades to those who call Turbotax at
800-445-1875 (8am – 8pm EST M-F) and complain about this change. As many
of the angry reviews note, this is only a one time deal and won’t solve
the issues for future years.
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