AWEB: What are the key filing issues your customers find difficult to manage? What questions do they have?
Drenning: We've spoken with our customers and other companies as well, and discovered that the biggest pain point is the formatting and printing of the form itself. Even in this paperless world, there's still a lot of onsite printing, and we've found that some companies are still manually typing the W-2 and 1099 forms thinking that’s actually easier. This year, we found out that one of the major software programs doesn't correctly align the W-2 forms. Preparing the printed forms for recipients is simply a bigger pain point than you would imagine and has become a compelling reason for small businesses and accounting firms to outsource the full process.
AWEB: So having all software packages work together harmoniously seems essential. For example, I see your service works with Excel and QuickBooks uploads. Is that going to be necessary going forward—different apps working with each other? (snip, the article continues @ AccountingWeb, click here to continue...)
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